Shipping Policy

Effective date: August 21, 2026

Order processing

Orders are typically delivered within 1–2 working days via Evri or Yodel from our UK warehouse, excluding weekends and bank holidays.

Shipping rates and delivery estimates

We currently ship within the United Kingdom only. Shipping rates are displayed at checkout. Orders over £45 ship free. Delivery estimates begin after the order has been processed and accepted by the carrier.

Shipping destinations

We ship only to destinations available at checkout. If a destination cannot be selected during checkout, we do not currently ship there.

Tracking

When tracking is available, you will receive a shipping confirmation with tracking information. Tracking may take up to 48 hours to update after the carrier receives the package.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after fulfillment has begun. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Delays, lost packages, and delivery issues

Carrier delays can occur due to weather, high shipping volume, customs, or other circumstances outside our control. If tracking shows a delivery issue, contact the carrier first and then contact us at info@hanoraebeauty.com with your order number.

Damaged shipments

If an order arrives damaged, keep the product and packaging and contact us within 7 days of delivery with your order number and clear photos.

Merchant details

Hanorae Beauty is operated by FEVUP GLOBAL TRADE LTD, a company registered in England and Wales, United Kingdom.

Return address: 4 Raven Road, Unit 1C3-1092, London E18 1HB, United Kingdom

Phone: +44 7853 147838

Email: info@hanoraebeauty.com