Refund Policy

Effective date: August 21, 2026

We want you to feel confident purchasing from Hanorae Beauty. Eligible items may be returned within 30 days of delivery.

Your statutory rights
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery without giving a reason. Our 30-day returns window is in addition to, and does not affect, your statutory rights. For hygiene reasons, sealed skincare products cannot be returned once unsealed, unless faulty.

Return eligibility

To be eligible for a return, a product must be unopened, unused, undamaged, and in its original sealed packaging. You must also provide your order number or other proof of purchase.

To request a return, contact us at info@hanoraebeauty.com or through our Contact page before sending any item back. Returns sent without prior authorization may not be accepted.

Authorized returns should be sent to: Hanorae Beauty Returns, c/o Tradegateway London Fulfillment, Southbridge Way, Southall, UB2 4AX, United Kingdom

Items that cannot be returned

For health and hygiene reasons, the following items are final sale unless they arrive damaged, defective, or incorrect:

• Opened, used, tested, or unsealed skincare and personal-care products
• Gift cards
• Items marked final sale
• Items returned after the 30-day return period

Skin sensitivity

Individual results and sensitivities vary. Review the ingredient list and follow product directions before use. A patch test is recommended before first use. Stop use if irritation occurs and consult a qualified healthcare professional when appropriate. A sensitivity or preference that is not caused by a product defect does not make an opened product eligible for return where hygiene restrictions apply.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue.

Return shipping

Return shipping is on us. Once your return is approved, we'll email you a prepaid return label. Attach it to your parcel and drop it off at your nearest Evri ParcelShop. There is no cost to you for sending an eligible return back to us. Original delivery charges are non-refundable.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 14 days of us receiving your return.

Exchanges

The fastest way to exchange an eligible product is to return the original product and place a new order after the return is approved.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or fulfillment.

Return address:

Hanorae Beauty Returns, c/o Tradegateway London Fulfillment, Southbridge Way, Southall, UB2 4AX, United Kingdom
Email: info@hanoraebeauty.com